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This video is about IT ticketing platforms and mentions Zammad, OurLocalHost.com, TrueNAS, Proxmox, Helm, Git, Unraid, Peppermint, UVdesk, Docker, Docker-compose, Linux server, Ubuntu, Debian, Docker-compose, Pangolin, Cloudflare, Twilio, Ollama, LM Studio, GitHub, GitLab, Gitea, IMAP, Facebook, Telegram, WhatsApp.
Caption
Full guide in Patreon. If you are considering running a #helpdesk or you need something to manage tickets internally for your business or even just your own little household projects, take a look at #Zammad , a very powerful and easy to install, helpdesk and #ticketing manager that'll take contact from multiple sources, has a accessible #knowledgebase and much more. @geekcubano
Performance Category
Average
Score
2.6/5
Shares: 3/5
Comments: 2/5
Retention: 2/5
Views: 3/5
Likes: 3/5
Followers: 2/5
Script: 3.1/5
Total Views
4447
Likes
174
Shares
5
Comments
6
Duration
6m 31s
Traffic Sources
For You
4,300
96.7% of views
Search
53
1.2% of views
Personal Profile
49
1.1% of views
Others
27
0.6% of views
Direct Message
9
0.2% of views
Follow
9
0.2% of views
Sound
0
0.0% of views
Performance vs Median
Views
+3.0%
Likes
+22.5%
Shares
0%
Comments
-33.3%
For You Traffic
+45.6%
Profile Traffic
0%
Search Traffic
-20.6%
Audience Origin
Non-Followers
43.0%
1,912 views
Followers
57.0%
2,535 views
9.0% of followers reached
Audience Growth
New Followers
3
Performance vs Median
-40.0%
Transcript Available
Transcript
One of my TikTok followers, Danny, asked for a recommendation on an IT ticketing platform, and there are a few, but I've got one that I wanna recommend.
Let me show you what it is, what it does, and then how to install it.
For reference, if you're ever looking for tooling, just go to ourlocalhost.com.
In this case, click on Features, then search, say, ticketing, and you're gonna get a list of all of the applications I found to do ticketing.
The one I wanna talk about today is Zammad.
As you can see, it's got a Docker.
I'm gonna use the docker-compose to do the install, but it's supported by TrueNAS, Proxmox, Helm.
It has a Git.
It's pretty good.
It's not on Unraid as far as I can see, but you can just use the Unraid docker build.
Zammad's been around for a long time, and they're very committed to open source, which is why I like this one over some others.
There are others like, like, uh, Peppermint, which is actually pretty good.
UVdesk is also not so bad, but Zammad just seems to have a better open source policy.
I'll give you the steps and the guides in the, in my Patreon, of course, but very straightforward.
We're going to go into our terminal.
So I'm using a Linux server right now.
This is Docker and docker-compose installed.
You can use Ubuntu server if you like, Debian, doesn't really matter.
You can use Unraid as well, just use the terminal.
I'm going to cd into a, my AppData folder.
So that is cd mount or mnt/user/AppData.
Then I'm going to make dir.
I wanna make a folder called zammad.
Oh, I didn't delete the one before, so let me just remove, and now I will make the directory.
Once we've made that folder and we've cd'd in, you're going to paste in this, which is a curl docker-compose into the folder.
Then we're going to set the ENV into there, and then I'm gonna do ls-lh to see, and now we have a docker-compose.
So, all I have to do is run docker-compose up -d.
I'll have that code in the Patreon for you.
I've already pulled this, as you can see.
It will take some time to download.
There's a lot going on in this application.
Now, we should just be able to go to port 8080 of the IP address of the server.
Give it some time to set everything up.
It will, like I said, it will take a while.
And that's it.
We've just gone to the port 8080 of the server with the IP address, and we're good.
So I'm gonna set up a new system, give it some details.
I believe the password, it has to have two lowercase, two uppercase, and 10 characters long.
So, two uppercase, two lowercase, 10 characters long.
Give it your organization name, and then, uh, system URL.
This is currently using the IP address and the port.
I'm gonna make a domain for this just to show you how it works.
So, I'm going into my Pangolin.
You can use Cloudflare if you want.
I'm going to add a resource, and I'll call this Ticket, and I'm gonna subdomain it Ticket.
Okay, create the resource.
I'm just gonna turn authentication off for now, and now we should have...
Give it a second to generate a, uh, SSL.
Excellent.
So I'll go back to what we were doing.
Gonna now go to it on that IP address again.
Gonna log in.
In the bottom corner, we'll see the settings icon, and you'll see there's a lot.
It'll come default with a dummy user.
Create your users however you want.
You can set up groups.
You can set up roles, organizations, templates, calendars are built in.
It'll automatically detect your timezone.
Webhooks, we'll get back to in a second.
You can create a knowledge base, and there's a lot you can do, start editing, that sort of thing In channels, web is this, the UL- URL.
So you make your user, they come to this URL, and they can make tickets in here.
Forms, you can create a form, you can have it web hosted, publicly web hosted.
You would add the HTML with, uh, that form, and you would need to insert the, this JS.
You need to make sure that this URL that you set is publicly accessible.
If that's not publicly accessible, it will not serve the JS, the JavaScript, from your instance.
Something to be remembered, to be aware of.
Email, you can set up email using SMTP.
Just click on the notification, outbound, and then you would select your SMTP settings, your host, your user password, port, and if it's SSL, and set that to Go.
If you want to manage SMS notifications, you can use something like Twilio.
So you just provide a SID token sender, pretty straightforward.
You can install a web chat and get tickets from your site.
Again, make sure that you...
the scripts and the URL that is serving the scripts is publicly accessible.
Make sure that is, or they will not work.
You won't send, you won't receive, and it won't pop up at all.
They have Google, Microsoft, uh, 365 for IMAP.
You can connect Facebook, but you will need to go and make a Facebook app to allow tickets to come in, I believe through messenger chat.
Uh, Telegram and WhatsApp also.
But again, you need the, uh, account ID.
You need to set up the business stuff.
You have a lot of branding options, and all of which very easy to choose, uh, edit.
They have an AI built in, so you can turn AI on and then use a local service.
So if you've got this on a local instance and you're using Ollama, then you can set Ollama as your LLM.
If you've trained a language model or you have a custom language model and you don't wanna just give it out, then that's where you would use something like Ollama, LM Studio, or something like that.
And you can decide whether it will do summaries, if it's a writing assistant, or if it's going to be an AI agent for you.
So the functions are in there already, you just get to be able to choose what service you're using.
Um, if you use their Zammad AI, it's paid.
There are integrations.
If you want to make sure that things like, um, GitHub is pushed, then you can, uh, connect a GitHub or a GitLab integration.
If you're self hosting Gitea, you will have to use the webhooks And then it has API.
You can do a lot of translations.
There's a lot to it.
So if we go into our overviews, we can see assigned tickets, uno- unassigned tickets.
It's very straightforward.
It's a ticketing service.
So, who owns it?
What states it in?
What's its priority?
And all of these, of course, are editable in your settings.
Some basic customer details, organization, if you have a checklist and you want to make a checklist of things you need to go through, which you can if you want to create a template checklist for things that always have to be done, you would come into your settings checklists.
Call this template, say hi, tell them they look nice, get info.
Okay?
And now if I go back into the o- overviews chat, I should be able to just go and grab my template.
And there's my standard template for this type of ticket.
For everyone that cares, there is a dark mode.
Overall, Zammad is, is a very good choice for a self-hosted ticketing service.
You don't have to put it on your own server.
You can put it on something on public and then run it publicly.
It will run just as well as it does locally
Let me show you what it is, what it does, and then how to install it.
For reference, if you're ever looking for tooling, just go to ourlocalhost.com.
In this case, click on Features, then search, say, ticketing, and you're gonna get a list of all of the applications I found to do ticketing.
The one I wanna talk about today is Zammad.
As you can see, it's got a Docker.
I'm gonna use the docker-compose to do the install, but it's supported by TrueNAS, Proxmox, Helm.
It has a Git.
It's pretty good.
It's not on Unraid as far as I can see, but you can just use the Unraid docker build.
Zammad's been around for a long time, and they're very committed to open source, which is why I like this one over some others.
There are others like, like, uh, Peppermint, which is actually pretty good.
UVdesk is also not so bad, but Zammad just seems to have a better open source policy.
I'll give you the steps and the guides in the, in my Patreon, of course, but very straightforward.
We're going to go into our terminal.
So I'm using a Linux server right now.
This is Docker and docker-compose installed.
You can use Ubuntu server if you like, Debian, doesn't really matter.
You can use Unraid as well, just use the terminal.
I'm going to cd into a, my AppData folder.
So that is cd mount or mnt/user/AppData.
Then I'm going to make dir.
I wanna make a folder called zammad.
Oh, I didn't delete the one before, so let me just remove, and now I will make the directory.
Once we've made that folder and we've cd'd in, you're going to paste in this, which is a curl docker-compose into the folder.
Then we're going to set the ENV into there, and then I'm gonna do ls-lh to see, and now we have a docker-compose.
So, all I have to do is run docker-compose up -d.
I'll have that code in the Patreon for you.
I've already pulled this, as you can see.
It will take some time to download.
There's a lot going on in this application.
Now, we should just be able to go to port 8080 of the IP address of the server.
Give it some time to set everything up.
It will, like I said, it will take a while.
And that's it.
We've just gone to the port 8080 of the server with the IP address, and we're good.
So I'm gonna set up a new system, give it some details.
I believe the password, it has to have two lowercase, two uppercase, and 10 characters long.
So, two uppercase, two lowercase, 10 characters long.
Give it your organization name, and then, uh, system URL.
This is currently using the IP address and the port.
I'm gonna make a domain for this just to show you how it works.
So, I'm going into my Pangolin.
You can use Cloudflare if you want.
I'm going to add a resource, and I'll call this Ticket, and I'm gonna subdomain it Ticket.
Okay, create the resource.
I'm just gonna turn authentication off for now, and now we should have...
Give it a second to generate a, uh, SSL.
Excellent.
So I'll go back to what we were doing.
Gonna now go to it on that IP address again.
Gonna log in.
In the bottom corner, we'll see the settings icon, and you'll see there's a lot.
It'll come default with a dummy user.
Create your users however you want.
You can set up groups.
You can set up roles, organizations, templates, calendars are built in.
It'll automatically detect your timezone.
Webhooks, we'll get back to in a second.
You can create a knowledge base, and there's a lot you can do, start editing, that sort of thing In channels, web is this, the UL- URL.
So you make your user, they come to this URL, and they can make tickets in here.
Forms, you can create a form, you can have it web hosted, publicly web hosted.
You would add the HTML with, uh, that form, and you would need to insert the, this JS.
You need to make sure that this URL that you set is publicly accessible.
If that's not publicly accessible, it will not serve the JS, the JavaScript, from your instance.
Something to be remembered, to be aware of.
Email, you can set up email using SMTP.
Just click on the notification, outbound, and then you would select your SMTP settings, your host, your user password, port, and if it's SSL, and set that to Go.
If you want to manage SMS notifications, you can use something like Twilio.
So you just provide a SID token sender, pretty straightforward.
You can install a web chat and get tickets from your site.
Again, make sure that you...
the scripts and the URL that is serving the scripts is publicly accessible.
Make sure that is, or they will not work.
You won't send, you won't receive, and it won't pop up at all.
They have Google, Microsoft, uh, 365 for IMAP.
You can connect Facebook, but you will need to go and make a Facebook app to allow tickets to come in, I believe through messenger chat.
Uh, Telegram and WhatsApp also.
But again, you need the, uh, account ID.
You need to set up the business stuff.
You have a lot of branding options, and all of which very easy to choose, uh, edit.
They have an AI built in, so you can turn AI on and then use a local service.
So if you've got this on a local instance and you're using Ollama, then you can set Ollama as your LLM.
If you've trained a language model or you have a custom language model and you don't wanna just give it out, then that's where you would use something like Ollama, LM Studio, or something like that.
And you can decide whether it will do summaries, if it's a writing assistant, or if it's going to be an AI agent for you.
So the functions are in there already, you just get to be able to choose what service you're using.
Um, if you use their Zammad AI, it's paid.
There are integrations.
If you want to make sure that things like, um, GitHub is pushed, then you can, uh, connect a GitHub or a GitLab integration.
If you're self hosting Gitea, you will have to use the webhooks And then it has API.
You can do a lot of translations.
There's a lot to it.
So if we go into our overviews, we can see assigned tickets, uno- unassigned tickets.
It's very straightforward.
It's a ticketing service.
So, who owns it?
What states it in?
What's its priority?
And all of these, of course, are editable in your settings.
Some basic customer details, organization, if you have a checklist and you want to make a checklist of things you need to go through, which you can if you want to create a template checklist for things that always have to be done, you would come into your settings checklists.
Call this template, say hi, tell them they look nice, get info.
Okay?
And now if I go back into the o- overviews chat, I should be able to just go and grab my template.
And there's my standard template for this type of ticket.
For everyone that cares, there is a dark mode.
Overall, Zammad is, is a very good choice for a self-hosted ticketing service.
You don't have to put it on your own server.
You can put it on something on public and then run it publicly.
It will run just as well as it does locally
Scorecard Complete
Action & Impact Complete
Script Scorecard
Perceived Value
63/100
Compared to Average
Average
Category Scores (0-5)
Credibility
4/5
Progression
2/5
Specificity
5/5
Authenticity
4/5
Hook Clarity
2/5
Value Density
3/5
Audience Match
4/5
Cognitive Load
2/5
Payoff Clarity
3/5
Problem Specificity
2/5
Action & Impact (1/5)
topic introPOSITIVE~5s
"One of my TikTok followers, Danny, asked for a recommendation on an IT ticketing platform, and there are a few, but I've got one that I wanna recommend."
Retention
Likes
RecommendationOpening with a targeted response or direct recommendation engaged viewers, maintaining this personalized approach could enhance engagement in future videos.
otherNEUTRAL~10s
"Let me show you what it is, what it does, and then how to install it."
Retention
Likes
RecommendationContinue to deliver a concise overview in the introduction to maintain viewers' curiosity.
topic introNEUTRAL~20s
"The one I wanna talk about today is Zammad."
Retention
Likes
RecommendationDirectly addressing the primary topic early consolidates interest. Ensure clarity in the primary focus to avoid confusion.
claimNEUTRAL~55s
"I'll give you the steps and the guides in my Patreon, of course, but very straightforward."
Retention
Likes
RecommendationOffering external resources is valuable, but ensure in-video content is sufficient to maintain engagement independently.
otherNEUTRAL~375s
"For everyone that cares, there is a dark mode."
Retention
Likes
RecommendationUse engaging features, like customization options, earlier in the video to captivate viewers who are interested in those specific aspects.
Actionable Tips (1/10)
hook clarityScore: 2/5
Reasoning
The opening does identify the topic, but it does not make the benefit urgent or outcome-driven. After ignoring the natural swipe loss in the first 1-2 seconds as instructed, retention still declines from 63% at 2s to 46% at 5s and 38% at 6s, which is an anomalous early drop relative to the surrounding later pace. That suggests viewers understood the subject but were not strongly compelled by the framing. The first-15-second retention is still far above the video's average at every point (+58.1% vs avg at 2s, +41.1% at 5s, +33.1% at 6s), so the hook is not a total miss, but it is only moderately effective.
How to Improve
Lead with the decision and viewer outcome in the first sentence. Example: "If you need a self-hosted IT ticketing platform, this is the one I'd install today, and I'll show you setup in under 7 minutes." That gives audience, recommendation, and payoff immediately.
Relevant Extract
"One of my TikTok followers, Danny, asked for a recommendation on an IT ticketing platform"
audience matchScore: 4/5
Reasoning
The script quickly filters for the right viewer by naming an exact use case: IT ticketing, self-hosting, Docker, Linux server, Unraid, Proxmox, and Helm. That specificity likely helped retention remain well above the video's average in the first 15 seconds, including 24% at 14s (+19.1% vs avg), which is a positive sign for fit with a niche audience. However, because the opening starts with "one of my followers" before directly naming the viewer, the audience signal could still be tighter.
How to Improve
Address the target viewer directly in line one: "If you self-host and need an open-source IT ticketing system..." This keeps the niche filter while removing the indirect setup.
Relevant Extract
"asked for a recommendation on an IT ticketing platform"
problem specificityScore: 2/5
Reasoning
The topic is specific, but the problem is not framed as a concrete pain. The script says someone asked for a recommendation, but it does not establish a real tension like cost, vendor lock-in, poor open-source options, or deployment friction. Retention from 10s to 14s only eases from 28% to 24%, which is a normal decline and not a collapse, so viewers are tolerating the setup. Still, the lack of a sharply defined problem likely contributes to the broader early fall from 63% at 2s to 25% at 12s, even though those points remain above average (+58.1% to +20.1% vs avg).
How to Improve
State one concrete pain early: "Most ticketing tools are expensive, closed, or annoying to self-host. This one is open source and deploys fast with Docker." One main tension makes the recommendation feel necessary rather than arbitrary.
Relevant Extract
"there are a few, but I've got one that I wanna recommend"
payoff clarityScore: 3/5
Reasoning
The viewer does get a broad roadmap: what it is, what it does, and how to install it. That clarity likely helped stabilize retention around 12s-13s at 25% to 25%, which is a positive plateau rather than an anomalous drop. However, the payoff is still generic; it does not promise a concrete end state such as "you'll have a working ticketing system on Docker" or "you'll know whether Zammad beats other options."
How to Improve
Make the outcome explicit and practical: "By the end of this video, you'll know why I recommend Zammad and how to launch it on Docker and access the web UI."
Relevant Extract
"Let me show you what it is, what it does, and then how to install it."
value densityScore: 3/5
Reasoning
There is real informational value throughout, especially in the middle and later sections where the script names deployment steps, channels, SMTP, Twilio, AI, and integrations. However, the delivery includes filler, repetitions, and meandering phrasing that dilute the density. The early retention pattern shows a steady normal decline from 7s to 14s (33% to 24%) rather than repeated anomalous drops, which suggests the content is useful enough to keep the right viewer watching. Still, the length of 391 seconds with only 174 likes and 6 comments indicates moderate perceived value rather than standout value concentration.
How to Improve
Compress repeated phrases and remove side comments. Group value into tighter chunks: recommendation reason, install steps, key features, best-fit use case. Cut lines like repeated reminders and platform caveats unless they change the decision.
Relevant Extract
"like, like, uh... pretty good... not so bad... very straightforward"
specificityScore: 5/5
Reasoning
This is the strongest part of the script. It uses dense, concrete nouns and operational details: Zammad, Docker Compose, TrueNAS, Proxmox, Helm, Unraid, SMTP, Twilio, Ollama, LM Studio, GitHub, GitLab, Facebook, Telegram, WhatsApp, API, port 8080. That depth strongly supports niche usefulness, and retention staying above average throughout the first 15 seconds is a positive sign that the technical specificity matched viewer expectations. The script sounds grounded in an actual workflow rather than generic software talk.
How to Improve
Keep this strength, but front-load the most important specifics earlier. Mention "open-source, self-hosted, Docker-based" in the first sentence to combine specificity with stronger hook performance.
Relevant Extract
"The one I wanna talk about today is Zammad... it's got a Docker... supported by TrueNAS, Proxmox, Helm"
credibilityScore: 4/5
Reasoning
The script sounds experienced because it compares alternatives, mentions installation choices, flags limitations, and demonstrates actual navigation through setup. Lines like noting it is not on Unraid "as far as I can see" increase trust because they show judgment instead of hype. The steady above-average retention in the first 15 seconds, plus a like concentration at 0s (53% of first-15s likes clustered at the opening), is a positive signal that existing viewers trusted the creator's recommendation framing. It is not a 5 because the recommendation criteria could be more evidence-based.
How to Improve
Add one or two concrete selection criteria: "I picked Zammad because it is open source, mature, supports Docker cleanly, and has the broadest channel integrations of the self-hosted options I tested."
Relevant Extract
"Zammad's been around for a long time, and they're very committed to open source"
authenticityScore: 4/5
Reasoning
The transcript feels human because it includes self-corrections, uncertainty markers, and practical caveats rather than polished sales language. Examples include fixing a previous directory, saying "as far as I can see," and acknowledging paid features. Those traits support authenticity. The retention curve from 12s to 14s is flat-to-gently declining (25% to 24%), a normal decline that suggests viewers were not repelled by the natural speaking style. It is not a 5 because the Patreon mentions introduce a slight promotional layer that interrupts the flow.
How to Improve
Keep the conversational honesty but reduce off-topic monetization interruptions. Move Patreon mentions to the end or a brief on-screen note so the recommendation feels fully viewer-first.
Relevant Extract
"Oh, I didn't delete the one before, so let me just remove"
cognitive loadScore: 2/5
Reasoning
The script is often hard to parse in real time because sentences stack clauses, tool names, caveats, and repeated qualifiers. Spoken filler like "uh," repeated phrasing, and long explanation chains increase processing effort. The gradual decline from 6s to 11s (38% to 26%) is a normal decline rather than a single anomalous cliff, which suggests the issue is sustained complexity more than one bad line. Given the long runtime and technical density, viewers likely had to work to follow the flow.
How to Improve
Break explanations into short commands and short reasons. Example: "Create a Zammad folder. Paste in the Docker Compose file. Start the container. Then open port 8080." Use one concept per sentence and save edge-case caveats for later.
Relevant Extract
"You can create a form, you can have it web hosted, publicly web hosted. You would add the HTML with, uh, that form, and you would need to insert the, this JS."
progressionScore: 2/5
Reasoning
The video does move from recommendation to install to feature tour, but the progression is loose and often drifts into side branches. It spends time on directory cleanup, domain setup, forms, chat, AI, social channels, and checklists without a strong hierarchy of what matters most. The retention line does show a positive mini-plateau at 12s-13s (25% to 25%), but there is no evidence in the available first-15-second data of a sharp progression payoff kicking in. The overall long duration combined with only modest engagement (174 likes, 6 comments, 5 shares on 4447 views) suggests the structure delivered useful information but not a highly compelling narrative arc.
How to Improve
Use a clearer sequence: 1) why this tool wins, 2) 3-step install, 3) top 5 features, 4) who should use it, 5) one setup gotcha. That would create visible forward motion every 20-30 seconds.
Relevant Extract
"I'm gonna set up a new system... I'm gonna make a domain for this... we'll get back to in a second... There are integrations..."
S6yxpaywalling guides lol
2
Creator
Apr 9, 2026I know, it's a shit thing to do, but I have no other way to make anything from this, belive me, if I could drain corporate entities of their ad money, I'd be doing that rather than charging for education but, tiktok doesn't have a creator program where I live, and YouTube requires 4000 hours of watch time before I can even start to get ad revenue. I also don't get any "brand deals", so I'm kinda out of options.
fenicican you look at AliasVault please. I love it so much but it's so small.
1
Creator
Apr 8, 2026on it.
Dany GonzalezYou are the GOAT!
1
Creator
Apr 8, 2026lol. I do what I can.
1
Second-by-Second Performance
Total viewers and likes aligned with spoken words.